Payment operations manager - NewGMedia Recruitment Agency

In this role, you will work closely with internal teams and external partners to solve problems, customize and support payment system and you will help optimize payment flows and ensure high transaction approval rates

Advantages of This Role for You:

Growth: You will deepen your expertise in payment operations, working with multiple PSPs and optimizing payment flows through data-driven solutions. You’ll collaborate with cross-functional teams, gaining valuable experience in fintech and the gambling industry, with potential for career growth into senior positions
Technical Skills: Participate in a high complexity project that involves interconnections, team integrations and different modules within the platform and partners
Self-Realization: You will have a direct impact on optimizing payment processes and key business metrics. You will gain experience working closely with financial and technical teams, enhancing your expertise in fintech and payment systems. You’ll become a key player in developing and improving the company’s payment infrastructure
Impact: You will be able to make independent decisions, influence the product. We are open to your suggestions and trust your expertise, giving you the opportunity to implement initiatives without bureaucratic hurdles

Key Responsibilities:

Approval ration monitoring (payment approval rate)
traffic routing through multiple PSPs
configuration and launch of new payment methods and integrations
troubleshooting with PSP; (deep dive in analytics to identify decline reasons and make a decision on how to change routing configuration)
operation interaction with financial team to handle “financial reconciliation procedure”
improving dashboards and analytics to monitor “Approval ratio”
set up alerting system for “Approval ration drops”

Skills & Qualifications Required:

3 years in Payment service provider or fintech related domain
understanding of payment flow parties (Payment service provider as an intermediate component; bank acquire as a payment processor; Visa and Mastercard as a controller payment orchestrator as a technological component)
basic knowledge of gambling industry (understanding of specificity)
experience in communication with Payment service providers
knowledge of task-tracking systems like Jira
good soft skills to be able to negotiate issues with PSP
English: upper-intermediate

Soft Skills:

easy to build trusting relationships with partners
proactive
team player

Will be a plus:

experience in gambling
experience on a role as payment operational manager
experience in fintech (knowledge of Payment methods in different countries)

Technology stack:

Jira
any CRM
Mirro basic
Figma basic

Your Hiring Journey:
Call with a Recruiter ➡️ Interview with Line manager ➡️ Final Interview with Product manager ➡️ Job offer 🥳

Benefits of Joining Our Team:

Time Off: 20 vacation days, 36 sick days annually
Learning: English classes, learning compensation, conference and seminar support
Professional Growth: Emphasis on internal promotions for career advancement
Health Benefits: Annual budget for health expenses
Special Occasions: Extra day off for birthdays, marriage bonus, enhanced maternity support
Work Environment: Minimal bureaucracy, no overtime, necessary tools and tech provided
Corporate Events: Team-building activities in a multicultural setting
Work-Life Balance: Flexible remote, office, or hybrid work options without time tracking