Introduction to the Role:
As a KYC Agent, your primary responsibility is to verify the identities of customers and ensure that they meet regulatory requirements.
Why join us?
Career Growth: Working as a KYC Agent in the iGaming industry can offer opportunities for career advancement. With the increasing focus on regulatory compliance and risk management, professionals with expertise in KYC procedures are in high demand across the gaming industry and financial sectors.
Skills Development: This role provides candidates with valuable skills in risk assessment, fraud detection, and regulatory compliance, which are transferable to various industries beyond iGaming. Additionally, you may have the opportunity to enhance your knowledge of financial regulations and compliance frameworks, contributing to your professional development.
Requirements:
- Previous experience in gambling (min 1 year)
- Knowledge is KYC direction
- English – Upper-Intermediate level or above
- Excellent organizational and communication skills; both written and verbal
- Meticulous, takes initiative, and possesses good analytical skills
- Ability to meet deadlines on a day-to-day basis
- Ability to work well with others and be a team player
- Willingness to learn
- Excellent eye for detail
Key Responsibilities:
- Handling and verifying KYC documents
- Performing checks on customers and requesting the relevant KYC documents in compliance with any regulatory governing bodies and based on determined customer risk level
- Suggesting improvements to the KYC procedures
- Review failed payments to players
- Following up any payment-related issues or customer queries proactively
- Processing incoming and outgoing customer payments, in a timely and error-free manner
- Undertaking necessary administration work, including dealing with customer correspondence and record-keeping/case management
Your Hiring Journey:
Chat with Recruiter- Technical Interview with Team Leader – Assessment if necessary -Offer Letter
Benefits of Joining Our Team:
- Time Off: 20 vacation days, 36 sick days annually.
- Learning: English classes, learning compensation, conference and seminar support.
- Professional Growth: Emphasis on internal promotions for career advancement.
- Health Benefits: Annual budget for health expenses.
- Special Occasions: Extra day off for birthdays, marriage bonus, enhanced maternity support.
- Work Environment: Minimal bureaucracy, no overtime, necessary tools and tech provided.
- Corporate Events: Team-building activities in a multicultural setting.
- Work-Life Balance: Flexible remote, office, or hybrid work options without time tracking.
Apply now and embark on a rewarding career journey in iGaming KYC!
