Customer Support Team Supervisor role offers a unique opportunity to lead a dynamic team, drive operational excellence, and make a meaningful impact on customer satisfaction and loyalty.
Advantages of the Role for You:
- Leadership Development: This role provides you with an opportunity to hone your leadership skills by managing a team of customer support representatives. You’ll have the chance to develop and refine your coaching, mentoring, and conflict resolution abilities, which are valuable skills applicable to various leadership positions.
- Impactful Contribution: You’ll have a direct impact on customer satisfaction and loyalty by leading a team that plays a crucial role in addressing customer inquiries, resolving issues, and providing exceptional service.
- Professional Growth: The dynamic nature of customer support requires continuous learning and adaptation. In this role, you’ll encounter various challenges and opportunities for growth, from handling complex customer issues to implementing process improvements.
Key Responsibilities:
- 1-on-1 meetings with CS agents
- Adhere to and enforce company policies and guidelines (Enforce disciplinary measures when subordinate employees fail to adhere to company policy)
- Handle personnel issues
- Report employee behavioral issues, critical customer complaints, and other significant issues to upper-level management
- Participate and assist in feedback/coaching sessions for underperforming CS agents
- Ensure that the CS team is always updated with any news, procedure updates, and casino terms and conditions updates, and ensure that all processes are understood and followed
- Assist in monthly evaluations by providing feedback on agents’ performance
- (provide monthly scores and attendance records for payroll purposes.)
- Assist in the recruitment process for new hires
- Track max chat for new agents and increase the number with time
Skills & Qualifications Required:
- 1 year in I- Gaming/customer service
- Excellent verbal and written communication skills
- Excellent interpersonal and customer service skills
- Strong organizational skills and attention to detail
- Strong analytical and problem-solving skills
- Proficient with Microsoft Office Suite or related software
Your Hiring Journey:
Chat with Recruiter ➡️ Case Study➡️ Technical Interview with CS Manager and HOCS ➡️ Job offer ?
Benefits of Joining Our Team:
- Time Off: 20 vacation days, 36 sick days annually.
- Learning: English classes, learning compensation, conference and seminar support.
- Professional Growth: Emphasis on internal promotions for career advancement.
- Health Benefits: Annual budget for health expenses.
- Special Occasions: Extra day off for birthdays, marriage bonus, enhanced maternity support.
- Work Environment: Minimal bureaucracy, no overtime, necessary tools and tech provided.
- Corporate Events: Team-building activities in a multicultural setting.
- Work-Life Balance: Flexible remote, office, or hybrid work options without time-tracking
Apply now and let’s roll the dice together on a journey filled with endless opportunities and thrilling challenges!
